SERVICES

Our team of highly trained professionals are committed to exceeding our guests' expectations. If for any reason your expectations have not been met, we kindly require our salon be notified within the following time frames:

• Styles – immediately

• Haircuts – immediately

• Color – within 24 to 48 hours

• Chemical Processes – within 24 to 48 hours

All services are nonrefundable and nontransferable. We will gladly redo any service free of charge. Please call to speak to one of our staff to reschedule your appointment.

RETURNS/REFUNDS

Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied.

PRODUCT RETURNS

Haircare products are as essential in creating style at home, as they are in the salon. We encourage you to talk to your stylist about hair care and discuss what products they used to create your new style. We guarantee products when sold by our professionals.

Hair care products, accessories and hair enhancements are non‑refundable.

TARDINESS, CANCELLATIONS, & NO-SHOWS

We welcome all guests and encourage you to introduce your friends and family to our salon. Our expectation is that everyone who walks through our doors feel welcomed by our staff.

For our guests’ safety, as well as our staff’s, we kindly request all young children be accompanied by a supervising adult whenever a parent is receiving services or while a child is receiving services. As state law requires, HBC is a smoke-free facility. No animals are allowed in the salon unless they are assistance animals.

We recognize that emergencies happen, and we all forget something important. As professionals, we value your time as our own, we request the same consideration. We ask that you call us at least 24 hours in advance if you need to cancel or reschedule your appointment. The charge if you fail to cancel your appointment within 24 hours will be $25. If you fail to show up without notifying us, a fee of 50% of the price of your services will be charged. These fees will be assessed on the credit card used to secure your appointment.

Deposits may be required for guests having excessive “no-show” history.

Please arrive on time for your service appointment, late arrivals may not receive an extension of scheduled treatments, as we cannot inconvenience other guests. We ask that you call us at least 24 hours in advance if you need to reschedule your appointment.

PRIVACY

Your privacy is important to us and protecting your information is our commitment to you. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure all information we collect. Furthermore, we do not share or sell any personal information with outside parties.

HOW WE USE YOUR INFORMATION:

We use the information you provide about yourself when requesting an appointment only to schedule that appointment. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose. We never use or share the personally identifiable information in ways unrelated to the ones described above